Software with Integrated App Platform for Hair & Beauty Salons, Spas and Clinics

Watch Retainoo in action

Retainoo is not just another software, it is a fully integrated, modern & digital app platform designed to help you deliver your best & significantly increase client retention.

Retainoo will help you to get more repeat business through superior & personalised client experience & extremely targeted marketing capabilities. All of this means happier clients & more business. Simple as!

Fill those empty chairs when it is not that busy

Analytics based powerful customer retention solution that will let you create reminders and sales promotions through your app in minutes, targeting selected customers with in-app notifications.

Manage your salon, staff rosters, and appointments in seconds

Range of features accessible through your smart phone or a tablet. Anywhere, anytime.

Enhanced customer service and engagement

Within seconds, create tailored messages or broadcast salon news through your phone app. Your customers will receive in-app notifications with a range of other features designed to keep your customers engaged.

Tired of customers not showing up for appointments?

Get in-app warning messages when a customer is unlikely to turn up for their appointment so you can plan your time better.

Track your staff performance through real client feedback

Your customers can now provide staff rating and comments after each service through their smart phone app in seconds, enabling you to focus on improving your salon brand.

 

Empower your salon to access modern ways of doing business.

Register today !

Mobile App (client & staff)

Ready-to-use personalized app views (ANDROID & IOS) for your clients, salon owner & staff to manage and take appointments, create publications & targeted promotions plus many other features built for superior client experience and engagement. Don’t waste money on SMS based solutions when all in-app notifications are free and more effective.

Personalised Settings

With our state of the art platform you can enable or disable features e.g. online appointments, customer loyalty program and select your app theme that matches your salon’s logo to offer a unique client experience. Portal also allows you to bulk add your clients and staff profiles in one go with automated welcome notifications.

App Based Appointments

Don’t waste your precious time on phone managing appointments. With your client app or web, your clients can create appointments within seconds. Our fully digital salon appointment system comes with notifications, reminders and many more features providing you and your clients an unmatched experience.

Targeted Sales Promotions

Want to fill those empty chairs? Maximise your revenue by creating new promotions within seconds through your app or portal with analytics based auto-suggested client segments. Your clients will instantly receive in-app and email notifications. It is that simple to grow your business with Retainoo.

Instant Broadcast

Show your clients you value them by broadcasting in-app short messages on festive occasions. Also, save time by texting clients through your app to confirm appointments or no-shows if required. All messages will be fully visible to all staff to ensure professionalism.

Business Portal & Reports

With your secure business portal on cloud, you can manage every aspect of your salon from anywhere anytime. Your portal lets you access intuitive reports, update your platform settings and manage promotions. Every feature is built to help you make good business decisions and grow.

Loyalty Program

Rewarding your loyal customers was never easier. Create a Loyalty Program through your business portal in minutes. Your customers will be rewarded with loyalty points for every dollar they spend. You can set your own redemption policy that suits your business.

Broadcast Salon Publications

Engage your clients through Retainoo’s in-app publication feature by publishing a salon update from wherever you are through your salon app or business portal. Next time a celebrity visits yor salon or you have hired a new superstar stylist, let your clients know in seconds.

Track Staff Performance

Get a pulse check on how your salon staff is performing with Retainoo’s Staff Rating feature. Your clients can now give ratings and comments for every service they get in their own time. The rating system is known as the best driver in boosting client satisfaction leading to more sales.

Staff Rosters

Manage your salon business hours and your staff roster from anywhere anytime through your salon app view. Your appointment system (if enabled) will be updated instantly to ensure accuracy of your client appointments. After all, plans change and managing roster on the fly has never been easier.

Client Record

Retainoo is all about giving your clients an unmatched customer experience. Through their app view, your clients can now view their appointment & salon visit history, capture photos of their best salon moments, provide comments and ratings, check their loyalty points, and have access to many more engaging features.

Inventory

Complete inventory management & POS solution to help you ensure you are never out of stock. Manage products, create stock take orders & access many useful product reports to always stay in control. Integrate with PCEFTPOS & thermal printers for a seamless checkout experience.

Register today!

Price Plans

Tailored Packages for every size of business

How many staff will be booked?

USD
AUD

YOU & YOUR BEST

2-5 STAFF

5+ STAFF

MULTIPLE SITES

Single Owner

Enquire

Enquire
  • Up to 300 Client App
    Downloads
  • Online & In-App Appointments
  • Single Staff
  • Inventory Management
  • Up to 4 Sales Promotion / Month

Single Staff

Basic Retention

Enquire

US $40/ month

(Paid Monthly)

Enquire
Select Plan
  • Up to 500 Client App Downloads

  • Online & In-App Appointments
  • 1 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management
  • Point of Sales

  • SMS Integration
  • Up to 4 Sales Promotion / Month
  • Owner App View

2-5 Staff

Basic Retention

Enquire

US $135/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Online & In-App Appointments
  • 1 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management
  • Point of Sales

  • SMS Integration
  • Up to 4 Sales Promotion / Month
  • Owner App View
  • Manager & Staff App Views

5+ Staff

Basic Retention

Enquire

US $155/ month

(Paid Monthly)

Enquire
Select Plan
  • Up to 500 Client App Downloads

  • Online & In-App Appointments
  • 1 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management
  • Point of Sales

  • SMS Integration
  • Up to 4 Sales Promotion / Month
  • Owner App View
  • Manager & Staff App Views

Retention Plus

Enquire

Enquire
  • Unlimited Customer App Downloads

  • Online & In-App Appointments

  • Unlimited Staff
  • Inventory Management
  • Unlimited Sales Promotion / Month
  • Customer Loyalty Program
  • Multiple Salon Management
  • Multple Salon Loyalty Redemption

Single Staff

Premium Retention

Enquire

US $60/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Up tp 5 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management

  • Point of Sales

  • SMS Integration

  • Up to 12 Sales Promotion / Month

  • Unlimited Publications

  • Owner App View

  • Personalized Loyalty Program

2-5 Staff

Premium Retention

Enquire

US $155/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Up tp 5 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management

  • Point of Sales

  • SMS Integration

  • Up to 12 Sales Promotion / Month

  • Unlimited Publications

  • Owner App View

  • Manager & Staff App Views

  • Personalized Loyalty Program

5+ Staff

Premium Retention

Enquire

US $175/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Up tp 5 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management

  • Point of Sales

  • SMS Integration

  • Up to 12 Sales Promotion / Month

  • Unlimited Publications

  • Owner App View

  • Manager & Staff App Views

  • Personalized Loyalty Program

Single Owner

Enquire

Enquire
  • Up to 300 Client App
    Downloads
  • Online & In-App Appointments
  • Single Staff
  • Inventory Management
  • Up to 4 Sales Promotion / Month

Single Staff

Basic Retention

Enquire

AUD59/ month

(Paid Monthly)

Enquire
Select Plan
  • Up to 500 Client App Downloads

  • Online & In-App Appointments
  • 1 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management
  • Point of Sales

  • SMS Integration
  • Up to 4 Sales Promotion / Month
  • Owner App View

2-5 Staff

Basic Retention

Enquire

AUD243/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Online & In-App Appointments
  • 1 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management
  • Point of Sales

  • SMS Integration
  • Up to 4 Sales Promotion / Month
  • Owner App View
  • Manager & Staff App Views

5+ Staff

Basic Retention

Enquire

AUD288/ month

(Paid Monthly)

Enquire
Select Plan
  • Up to 500 Client App Downloads

  • Online & In-App Appointments
  • 1 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management
  • Point of Sales

  • SMS Integration
  • Up to 4 Sales Promotion / Month
  • Owner App View
  • Manager & Staff App Views

Retention Plus

Enquire

Enquire
  • Unlimited Customer App Downloads

  • Online & In-App Appointments

  • Unlimited Staff
  • Inventory Management
  • Unlimited Sales Promotion / Month
  • Customer Loyalty Program
  • Multiple Salon Management
  • Multple Salon Loyalty Redemption

Single Staff

Premium Retention

Enquire

AUD88/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Up tp 5 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management

  • Point of Sales

  • SMS Integration

  • Up to 12 Sales Promotion / Month

  • Unlimited Publications

  • Owner App View

  • Personalized Loyalty Program

2-5 Staff

Premium Retention

Enquire

AUD228/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Up tp 5 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management

  • Point of Sales

  • SMS Integration

  • Up to 12 Sales Promotion / Month

  • Unlimited Publications

  • Owner App View

  • Manager & Staff App Views

  • Personalized Loyalty Program

5+ Staff

Premium Retention

Enquire

AUD258/ month

(Paid Monthly)

Enquire
Select Plan
  • Unlimited Customer App Downloads

  • Up tp 5 Bookable Staff

  • Online & In-App Appointments

  • Cloud Based Online Portal

  • Instant App Theme Selection

  • Inventory Management

  • Point of Sales

  • SMS Integration

  • Up to 12 Sales Promotion / Month

  • Unlimited Publications

  • Owner App View

  • Manager & Staff App Views

  • Personalized Loyalty Program

All plans always include

Frequently Asked Questions

Introduction and Platform Features

What is Retainoo?

Retainoo is affordable state-of-the-art digital platform that has been designed to let you retain your customers, and let your customers retain you as their preferred salon service provider. Retainoo lets you manage your business and connect with your customers via smart phone app that has been beautifully designed for your staff and customers.
Once the connection is established, you can reach out to your customers via in-app notifications, news blogs, chat messages and many more features to give them a customer experience that has not been offered before in the salon industry. Most importantly, you can create targeted sales promotions using in-built Retainoo analytics to bring back those customers who are starting to forget you.

Your customers via the Retainoo app receive your communication messages, book online appointments, see their salon visit history, rate and comment on your service, rate your staff members, chat with your salon, have access to interested news and blogs on hair & beauty, and have access to many other features. All of this has been designed to establish a deeper relationship and connection between you and your customers.

Retainoo is affordable state-of-the-art digital platform that has been designed to let you retain your customers, and let your customers retain you as their preferred salon service provider. Retainoo lets you manage your business and connect with your customers via smart phone app that has been beautifully designed for your staff and customers.
Once the connection is established, you can reach out to your customers via in-app notifications, news blogs, chat messages and many more features to give them a customer experience that has not been offered before in the salon industry. Most importantly, you can create targeted sales promotions using in-built Retainoo analytics to bring back those customers who are starting to forget you.

Your customers via the Retainoo app receive your communication messages, book online appointments, see their salon visit history, rate and comment on your service, rate your staff members, chat with your salon, have access to interested news and blogs on hair & beauty, and have access to many other features. All of this has been designed to establish a deeper relationship and connection between you and your customers.

What does Retainoo subscription include?

Your Retainoo platform subscription includes the following tools.

  • Your personalised Business Portal – To update your configuration settings for your salon and your version of Retainoo smart phone application, view reporting dashboard, create sales promotions, check your account and subscription
    details
  • Your personalised version of Retainoo smart phone app – Personalised app views for you or your business admin, your business manager, your staff; and your customers
  •  Retainoo customer support

Can my staff access customer contact information?

No, the system is designed to protect your customer contact information from your staff. Your staff can only access minimum information required to perform their day to day duties such as search for a customer profile (without access to contact information), create appointments and customer events.

As business owner/admin, can I restrict level of access for my staff?

Yes, you can assign a role to your staff members. Based on their role (manager or staff), they will have limited access to the information available. Only business admin user will have access to all features and information.

What is a customer appointment?

With Retainoo, your staff and your customers can create a new customer appointment, with a specific stylist and for a specific service, via their version of Retainoo app. The robust online appointment system consists of notification messages, reminders and warnings for no-shows using customer’s location based services. No need to spend that previous time on phone anymore to book those appointments. Your customers and your staff both can save valuable time.

What is a customer event and who can create it?

Your customers deserve more than a walk-in & walk-out service. Once a customer has been served by your staff, an existing appointment can be converted into a customer event by marking the appointment as completed, taking a picture of the client and add or remove services included in the original appointment; within seconds all through the Retainoo business smart phone app. This event will be automatically recorded in the customer history that they can access via their Retainoo app, anytime they want. The customers can then add comments and give ratings to each event which can help you track your customer’s experience at your salon.

If no customer appointment was made, a new event can simply be created by your staff member through the business app, within seconds.

What are business reports and who can view them?

Business reports are automated reports generated for you to manage your business, staff and customers in the most effective way. The reports can help you make critical business decisions. Some of the reports include Staff performance report, Revenue report, customer appointments, customer loyalty program reports etc.

Only business admin has access to business portal from where business critical reports on staff and customers can be accessed.

What is Salon news and who can publish it?

With this exciting feature, you can create a short news feed, with our without pictures and publish them so that all your customers receive the news via their version of Retainoo app. For example, if your salon has received an award, or has reached anniversary, you can create and share exciting news with your customers for marketing and promotional purposes. You can also wish your customers on Christmas, Easter or similar festive events by creating a salon news-feed.
Only business admin has access to this feature to publish salon news. Once a news-feed is created and published, it will be pushed to all your customers via their version of Retainoo app. They must have downloaded the app in order to receive these communications.

What is a sales promotion and who can create them?

With this core feature of our platform, you can bring back all those customers who have not been back for a specific timeframe. You can create a sales promotion, select the target customers and publish. For example, you can create a promotion to offer 20% discount on next Tuesday, and send it out to all customers who have not been back to your salon for over 2 months or are located within a 5 Km radius. Once published, our digital platform shall push the sales promotion to all inclusive customers, as selected by you. This is the most effective way to win those customers back.
Only business admin has access to this feature to create sales promotions.

How does staff rating system work?

A customer event can be created once a customer has been served by your staff, either by converting an appointment into an event or directly via the ‘add event’ feature in your staff app. The customer event shall automatically be made visible in customer app from where they can give a rating to the staff member who served them, as well as add comments so that a better customer experience can be tailored for them based on their service feedback. This is one of the most powerful features of our platform as it lets you review customer feedback and make adjustments to the service to ensure your customers receive the level of service the desire. You can also access various reports on staff rating to make effective decision making regarding your service and staff members.

How does Customer Loyalty Program work?

Retainoo’s premium package plan gives you an option to create a simple and easy to manage customer loyalty program in order to reward your loyal customers. The feature can be enabled or disabled. Once enabled, via the configuration settings, your customers will start receiving loyalty points based on their spend. You can specify how man loyalty points are required to redeem them for a service based on a loyalty point to dollar ratio.

For example, you can set the ratio to $0.1. This means that each loyalty point earned by your customers gives them $0.1 to spend on a service. Therefore, a service that costs $50 shall require 500 loyalty points.

If you disable the feature after it has been enabled once, your customers will stop receiving loyalty points. However, it will be up to you to manage your customer expectations around the existing unused loyalty points they may have.

What is real-time messaging feature?

Your staff can send real-time messages to customers via the chat feature. This is an effective and efficient way to contact a customer to check if you they are coming on time for their appointment, or if they are late etc.

The messages shall be sent from the Salon profile and conversations shall be visible to all staff. Individual staff profiles cannot send or receive messages from customers.

 Getting Started

How do I get started on Retainoo?

Setting your business on Retainoo platform is not only simple but takes as little as 10 minutes of your time. Follow the three simple steps and you are ready to offer the best customer experience in the salon industry.

Step1: Subscribe

Subscribe to Retainoo by choosing a package that meets your business needs by clicking the following link.      www.retainoo.com/pricing

Step 2: Apply Configuration Settings

Upon registration, you will receive login details to your Retainoo business portal.Once logged in, you will be asked to

  • Complete your business profile (e.g. Business name, address, contact details etc.)
  •  Select the features you want to use e.g. Online Appointments, Customer Loyalty Program etc.
  • Select the color scheme of your business and customer apps
  • Add your staff member profiles – You can use a bulk upload feature also to save time  using a Microsoft Excel template that is provided for you to update and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your business
  • Add your customers – If you already have a list of customers, you can use our bulk customer upload feature using a Microsoft Excel template that is provided for you toupdate and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your  is it. You can now download Retainoo App and login to start using it for managing   your salon and customers.

Step 3: Download Retainoo App

(Android and IOS)
You will be required to download Retainoo app  on Android  or IOS app store or you can use the following links.
IOS:
Android:

You will need to login with your login details which will be emailed to you upon completing the step 2 ‘Apply Setting’.
That’s it. You’re ready to go.
You can now manage your salon, staff and customers from the app.
Note: some features such as Reporting are only available via your Retainoo business portal. You can logon to your business portal via the following link.
 www.retainoo.com/login


What are Configuration Settings?

Upon registration, you will receive login details to your Retainoo business portal. Once logged in, you will be asked to complete a set of configuration settings so that your business profile is created on Retainoo platform and your business and customer apps are automatically configured. You will be asked to:

  • Complete your business profile (e.g. Business name, address, contact details etc.)
  • Select the features you want to use e.g. Online Appointments, Customer Loyalty Program etc.
  • Select the color scheme of your business and customer apps
  • Add your staff member profiles – You can use a bulk upload feature also to save time using a Microsoft Excel template that is provided for you to update and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your business
  • Add your customers – If you already have a list of customers, you can use our bulk customer upload feature using a Microsoft Excel template that is provided for you toupdate and upload. Once your customers are added to the platform, they will automatically receive an email with instructions on how to download Retainoo app and connect with your business That is it. You can now download Retainoo App and login to start using it for managing your salon and customers.

Can I get help to complete Configuration Settings?

We are here to help. If you need help to subscribe to our platform or to complete your configuration settings, please write to us on support@retainoo.com and one of our friendly support staff shall schedule an onsite or offsite appointment with you to help you complete your configuration settings. Our turnaround time for this request is within 24 hours. There are no extra fees for this service.

What is my Retainoo ‘Business Portal’?

Your Retainoo Business Portal is your access to Retainoo platform specifically designed for your business. You can access your business portal by logging in to your account via login feature on Retainoo’s website www.retainoo.com. You will have access to following features via your business portal.

  • Your account details such as business details, subscription and payment details.
  • Update your platform settings such as app color schemes, enabling or disabling features such as online appointments, customer loyalty program; and update your business details such business name, address and contact details, social media links etc.
  • Access to your reporting dashboard and various business reports, such as staff reports, customer reports, loyalty program reports etc.
  • Create Sales Promotions to attract customers back to your business using in-built analytics to help you create effective sales promotions and target customers

What is Retainoo App?

Your Retainoo app is your version of the app that has been automatically created based on your app preferences and applicable features, once you have completed the platform settings. Retainoo app presents the user with certain views based on their login details and level of access, as configured by the business admin such as:

  • Staff admin app (for business owner) – This view is for business admin with all features required to manage salon, staff and customers.
  • Staff app (for managers) – This view is for business manager with limited view to manage salon and customers
  • Staff app (for staff members) – This view for staff members to manage customers with limited access views
  • Customer app – This app is for your business customers with access to Retainoo features as well as your business specific offerings

How do my customers download the app?

Once you register your customer on the Retainoo platform, using their name and email address, your customer will automatically get an email with the instructions on downloading and using Retainoo app.

If not already registered by you, you can also ask your customers to download Retainoo app from the android or IOS app store, then link to your salon by searching for your salon in the app. The app will automatically link them to your salon and will display all the relevant content and features. Yes, all of this is done magically by our state-of-the-art digital platform’s capability.

Can my staff members download and use the app on their personal device?

Yes, that is our core value proposition. Once you have completed your platform settings and have added your staff members with appropriate role as ‘manager’ or ‘staff’, they will automatically get an email with the instructions on downloading and using Retainoo app.

Your staff members can only login to the app once they have been registered by your business admin as a staff member with a valid email address as their login id.

Do I need any special device?

No special device is needed. Retainoo works on most industry standard browsers. The Retainoo app is only available on Android and IOS platform therefore, any smart phone with these platforms can be used.

Can I use one subscription for multiple businesses?

No. You will need to have a separate subscription for each business that has a different name and/or address location.

Can I register my staff for multiple businesses?

Yes. However, your staff will need a separate email id to be used as a separate login id if they are to be registered for more than one salon. Their details such as rosters, appointments and personal details shall not be consolidated and you will have to manage their utilisation accordingly.

Account Subscription, Package Plans and Payments

When will I be charged?

You will be charged at the start of your billing cycle. First payment shall be deducted from your nominated account at the time of registration, depending on the product plan you choose (basic or premium, monthly or yearly subscription). After the first payment, based on your package plan, you will be charged monthly or yearly.

Are there any hidden fees?

No, there are no hidden fees. You only pay for your monthly subscription once your free trial expires.
Your business portal for your business admin; and smart phone apps for your business admin, business manager, staff members and unlimited number of customers is all included in the monthly subscription fee for the package you choose to subscribe to.

Do I have to pay for in-app notifications?

No, you don’t have to pay for any notifications messages. All in-app notification messages included appointment messages and confirmations are included in your monthly subscription fee. That is how we let you save on those text messages sent to your customers. In-app notifications are far more effective both from usability and cost effectiveness perspective. After all, we have built a digital capability for your business that is unmatched.

Where do I find my account and payment details?

You can access to account details including your subscription details, payment details and many other features via your Retainoo business portal. You can sign in to your business portal from the login option on the Retainoo website www.retainoo.com. Please click on the buddy icon on the right corner of your business portal to access this information.

Can I upgrade or downgrade my package plan?

Absolutely yes! You can change your subscription package plan via your business portal by accessing your subscription details. Your new package will be effective immediately however, your billing shall only be updated on your next billing cycle. You may be charged the difference in the next billing cycle, if applicable.

Please note that once you upgrade or downgrade your package plan, associated features shall be added or removed based on your new package plan from your Retainoo Business portal and Retainoo Apps.

For example, if you downgrade your package plan from Premium to Basic, your ‘Customer Loyalty Program’ feature shall be disabled for your business and your customers. You will be required to manage your customer expectations for any unused loyalty points outside the platform.

Please carefully see the features that are included in each package plan to understand the features you may or may not have access to once you downgrade or upgrade your package plan.

Is there any limit on number of staff or customers?

Absolutely Not! We have designed our platform in a way that you can on-board as many staff members and customers as you like. There are no constraints or extra fees. We want to help you serve your staff and customers using the state-of-the-art platform and app features without worrying about costs. Our modest monthly plans are inclusive of unlimited number of users.

Retainoo Customer Support

Do I have access to user guides and training material?

Yes, Retainoo provides user guides for all our business customers to understand and use the functionality that has been designed to help your business offer superior customer experience to your valued customers. You can access the user guides from Retainoo website link www.retainoo.com/help_centre.

What customer support is available to me?

Retainoo subscription includes customer support with a 24 hours turnaround time. If you have a query or an issue to report, please send an email to support@retainoo.com and list your query and your Subscription ID.
One of our friendly support staff shall contact you within 24 hours to resolve your query.

What customer support is available to my customers?

Your customers have the ‘support’ option available in their app. They can contact us by emailing us at support@retainoo.com and they will be entertained within 24 hours timeframe.

Is there a 24/7 support feature available via call?

Retainoo is launching a 24/7 support function soon where businesses and their customers can contact us via 24/7 call feature. Once the service is launched, we will notify all our customers. We thank you for your patience.

Your Data and Credit Card Details

Is my data secured?

By law, we are required to protect your data. Your data is secure with us as we employ industry standard tools to ensure your data is secure.

Can I export my data?

Retainoo has a built in data export feature that enables you to export some of the reports into Excel worksheets, where applicable. If you require any other data to be exported, you can write to us at support@retainoo.com. There will be a standard charge of $250 which will need to be paid in advance. Retainoo shall provide you the required data within 7 days of successfully receiving the payment.

Can I import old data?

At this stage, you cannot import old data to Retainoo Platform as your old data may not be compatible with Retainoo’s platform.

What happens to my data if I cancel my subscription?

If you cancel your subscription, you can request us by writing to support@retainoo.com to be provided with your data. Your data is your intellectual property and we shall provide you with your data if required. There will be a charge of $250 for this service which will need to be paid in advance. Once request is made and payment has been processed, we shall provide you your data within 7 days of receiving the payment.

Do we store your Credit Card details?

We do not store your credit card details. Your credit card details are stored by our Payment Integration Platform provider to process monthly subscription payments. They ensure your credit card details are secure with them using the state-of-the-art security features as used by banks and tier 1 organisation. If you have any further queries on your credit card details privacy and security, please write to us at support@retainoo.com.

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